So.Ya | Kim / Black SO-YA

Prompt shipping and expert packing

Due to our longstanding partnership with UPS FedEx DHL and other major global carriers, we are able provide a range of shipping options. Our warehouse personnel will pack each item according to our strict specifications. Before shipping the goods are carefully inspected and secured. We ship to thousands of customers every day from all over the world. The fact that we are determined to become the largest online retailer in the world is evident. We have distribution centers and warehouses across Europe and the USA.

Please note that orders with multiple items are subject to a processing period that is based to the particular item.

Prior to shipment, we inspect the ordered items thoroughly. Most orders are now shipped within 48 hours. The delivery estimate is 3 to 7 days.

Returns

We do not control the inventory in our warehouse and factory. The actual inventory can fluctuate at any time. It's possible that you may not receive your purchase after it's been placed.

Our policy is valid for a period of 30 days. If you don't receive your product within the 30 days period, we are not able to provide the option of a refund or exchange.

The item must not be used, and it must be in the original packaging. You must have the item in the original packaging.